HSC Improves Manager Efficiency with Integration to Property Management Software

Challenge
“HSC trains its employees to constantly think like property owners, ” explains Naomi O’Ferrall, HSC’s Corporate Trainer. “Our on-site managers want to achieve the maximum value for their community. ” With that goal in mind, HSC managers began to notice inefficiencies in their traditional processes. Interactions with residents and prospective renters were limited to business hours, while most daily transactions (e.g., lease applications, rent payments, and maintenance requests) had to be re-entered into eSite by office personnel. HSC decided to investigate web site technology that would improve office efficiency while continuing to provide the high standards of reporting and accounting detail they required.

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